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Ordering Jansen Replacement Parts: Identifying the Right Part

A worn blade, a damaged belt, or a defective component needs to be replaced—but which part is the exact fit for your machine? When ordering Jansen replacement parts, accurately identifying the correct part is the most important step. To do this, provide the model number and your customer or invoice number to the spare parts service. This allows Jansen to verify the correct part before it is ordered.

What information is required for a spare parts request?

• The complete model number of your Jansen machine.
• Your customer or invoice number to identify the purchase.
• The serial number, if it is present on the unit and legible.
• A part number from the manual or exploded view, if known.
• A brief description of the component and its location on the machine.
• Photos of the part, its installation location, or the nameplate if the designation is unclear.

Jansen expressly requests a customer or invoice number when ordering replacement parts. Even if you do not know the part number, it is worth providing as detailed a description as possible. Components may look similar on the outside but still differ in dimensions, connections, or mounting.

Which replacement part groups are frequently requested?

Cutting and Wear Parts

Blades, beaters, and similar tools are subject to wear and tear during use. The correct model depends on the machine and series. When inspecting damaged parts, check not only their shape but also their mounting and dimensions.

Drive and Power Transmission

Belts, bearings, and other drive components must be compatible with the specific design. If a part is wearing out unusually quickly, please describe the observed problem in your inquiry. In some cases, the cause should be investigated before simply replacing the affected part.

Hydraulic and maintenance components

For hydraulic machines, precise connections and technical specifications are crucial. If anything is unclear, please include photos and equipment data instead of selecting a component that appears similar. When working on pressurized systems, follow the instructions in the operating manual; if needed, Jansens Meisterwerkstatt is available to assist.

Here’s how to place an order effectively

First, determine the model and purchase details. Then describe the required part as precisely as possible in the inquiry form and include any available part numbers or photos. Once the part has been identified, we can clarify which replacement part is needed and how to place the order. According to Jansen, replacement and wear parts for its machines are generally kept in stock—even for many older models. The availability of a specific part is checked on a case-by-case basis.

If the issue is a defect that needs to be processed as a warranty claim, please use the designated reporting channel instead. If a simple part replacement is not sufficient, Jansen’s in-house workshop can assist with the repair.

Distinguishing Between Replacement Parts and Optional Accessories

Spare parts maintain or restore the existing functionality of your machine. Add-ons and extensions, on the other hand, expand its range of applications and are available as options depending on the model. Correct model identification is important for both; however, when ordering a spare part, the focus is on the specific component to be replaced.