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Cancellation policy

Consumers shall be entitled to a right of cancellation as follows, in which consumers are any individuals, who conclude a legal transaction for purposes which can neither be attributed to their commercial nor freelance occupational activities:

A. Cancellation policy

Cancellation right

You have the right to cancel this agreement within fourteen days without giving reasons.

The cancellation period is fourteen days from the date of conclusion of contract.

To exercise your right of cancellation, you must inform us Jansen GmbH & Co. KG, Ostersand 21, 49824 Emlichheim, Tel.: +49 (0)5943-1881, Fax: +49 (0)5943-1421, E-Mail: info@jansen-versand.de) in a clear declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract.

You can optionally use the attached sample cancellation form for this.

To guarantee the cancellation period, it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.

Consequences of cancellation

In the event you decide to cancel this agreement, we are obliged to return any payments received from you, including delivery charges (except for additional costs arising from choosing a delivery method other than the cheapest, standard delivery offered by us) without delay and at the latest within fourteen days from the date on which the notice of cancellation for this agreement is received. The refund will be processed using the same payment method used in the original transaction unless expressly agreed otherwise; in no instance will fees be charged for this refund.

If you have requested that the services should commence during the period of cancellation, you will be obliged to pay us an appropriate amount, which takes into account the services carried out by us up to the point you made the cancellation as per the terms set out in the contract, and to which percentage of the overall scope the services have been carried out as stipulated in the contract.

Exclusion or premature expiration of the right of cancellation

The right to cancellation will be terminated prematurely when we have fully carried out the services and we have only begun with the delivery of the service, after you have given you express approval and at the same time have acknowledged that you waive your right to cancellation in the event of completion of contract by us.

B. Cancellation form

(If you wish to cancel the contract, please fill out this form and return it to us.)


Jansen GmbH & Co. KG
Ostersand 21
49824 Emlichheim
Fax: +49 (0)5943-1421
E-Mail: info@jansen-versand.de 

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)




Ordered on (*) ____________ /received on (*) __________________


Consumer name(s)

Consumer address

Signature of the consumer (only for communication on paper)


(*) Delete as appropriate.


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